Porfolio

Banking & Financial institutions

Automobil

Entertaiment & Events

The company names used on this website are for identification purposes only.

Advertising, Marketing & Promotion

Information Technologies

7 years.
Front-office operations.
Customer Service Centre.
Storage Inventory Management.
Approximately 400 units.
Estimated equipments: USD 1,200.000.00

2 months.
Information Technology.
Southeast Asia.

6 years.
Back-office operations.
Distributions / Logistics Centre.
Storage Inventory Management.
Varies.
Varies.

7 years.
Back-office operations.
Distributions / Logistics Centre.
Storage Inventory Management.
Approximately 67 types / 20 tonnes per delivery.
Estimated printed materials: RM 250,000.00

12 years.
Front-office operations.
Customer Service Centre.
Storage Inventory Management.
Approximately 240 models.
Estimated monthly stock replenishment: RM 300,000.00

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WAREHOUSE INVENTORY AUDITING

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LITERATURE DISRIBUTION CENTRE

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DISTRIBUTION & LOGISTICS CENTRE

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Daily operations.
Information Technology.
Malaysia.

Frequency :
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Coverage :

Daily operations.
Information Technology.
Malaysia.

2 years.
Back-office operations.
Warehouse Auditing.
Approximately 1,200 units.
Varies.

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Daily operations.
Information Technology.
Malaysia.

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Quaterly
Banking & Financial Institutions.
Malaysia.

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6 years.
Back-office operations.
Technical Services.
Storage Inventory Management.
Approximately 400 units.
Estimated monthly equipment re-market: USD 125,000.00

HIRED PURCAHSED RETURN CENTRE

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Daily operations.
Information Technology.
Office Automations.
Malaysia.

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Coverage :

23 years, on going.
Back-office operations.
Fulfillment Services.
Varies.
Handling cash values up to RM 300,000.00 per project.

FULFILMENT SERVICES

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Daily operations.
Varies.
Malaysia / Southeast Asia.

On going.
Back-office operations.
Redemptions/ Submissions Centre.
5,500 Redemptions per campaign.
Up to RM 60,000.00 of the T’nG eWallet Reload Pin per campaign.

REDEMPTIONS PROGRAM – WHATSAPP PLATFORM

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Daily operations.
Varies.
Malaysia / Southeast Asia.

3 years.
Back-Office Operations.
Front-office operations.
Customer Care Centre.
Distributions / Logistics Centre.
Storage Inventory Management.
Approximately 11 units.
Estimated stocks: RM 3,000.000.00

PRODUCTION, WAREHOUSING, DISRIBUTION
& CUSTOMER CARE CENTRE

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Daily operations.
Health Care.
Malaysia.

DraftFCB Sdn Bhd
Reckitt Benckiser (M) Sdn Bhd
LVMH Watch & Jewellery Malaysia Sdn Bhd
Bricks & Clicks - Online Marketing Specialists
Alcon Laboratories (Malaysia) Sdn Bhd
Ego Pharm Malaysia Sdn Bhd (QV products)
Dviria Nano Tech Sdn Bhd
HWGB Biotech Sdn Bhd
Astramern Sdn Bhd

CIMB Bank Berhad
AEON Credit Service (M) Berhad
Parkson Credit Sdn Bhd
Lonpac Insurance Berhad
Alliance Bank Malaysia Berhad

Volvo Malaysia Sdn Bhd
Continental Tyre PJ Malaysia Sdn Bhd
Federal Auto Cars Sdn Bhd
F A Wagen Sdn Bhd

Viacom International Media Networks (Malaysia) Berhad – MTV Asia
Dirigo Event Sdn Bhd – Kuala Lumpur Standard Chartered Marathon

Hewlett-Packard Multimedia Sdn Bhd
ServTouch-Wywy (Malaysia) Sdn Bhd

SOME OF OUR CLIENTS

OUR PORFOLIO

AUTHORISED REPLACEMENT CENTRE

EQUIPMENTS LOAN CENTRE

- Operations of Authorized Replacement Centre:

• Customer Walk-in Centre

• Catering to wholesalers, dealers, and end-users

• Verifying defective stocks and providing immediate replacement for walk-in customers

• Timely collections and deliveries to wholesalers and dealers

• Products: Toners, ink cartridges, plotter pens, and data storage media

- Database Capture/Creation

- Market Analysis:

• Analyzing models' market movement

• Proactive actions on defective models:

- Recall of defective models

- Halting model movement in the market

- Providing model information and guidelines

- Breakdown Analysis of Defective Models:

• Problem type, country of manufacture, batch defects, etc.

- Information Centre for Wholesalers, Dealers, and End-Users

- Verifications:

• Identifying counterfeit, remanufactured, and tampered stocks

• Monitoring warranty periods

- Coordination with 7 Replacement Centre Partners:

• Pulau Pinang, Ipoh, Kuantan, Petaling Jaya, Johor Bharu, Kota Kinabalu, and Kuching

- Storage and Inventory Management:

• Monitoring stock lifespan and warranty periods

• FIFO (First In, First Out) stock movement

- Stock Management Trends:

• Market movement, delivery, replenishment, buffering, and defects

- Operations of Equipment Loan Centre:

• Serving wholesalers, dealers, and end-users

• Handling both commercial and consumer products

- Supporting the Marketing and Corporate Sales Departments:

• Marketing programs

• Product launches / press reviews

• Roadshows / events

• Corporate sales demonstrations

• Demo/loan equipment for wholesalers, dealers, and end-users

- Transportation for Equipment Collections and Deliveries

- Technical Services:

• Equipment setup and preparation for loan

• Technical inspection of returned equipment

• Restoration and repair of faulty equipment

- Tracking of Equipment Movement and Loan Period:

• Scheduled collection of returned loan equipment

• Forecasting market value for equipment re-marketing/sales

• Re-marketing and selling end-of-term equipment

- Software Drivers and Utilities Library:

• Maintaining and updating master software and operations manuals

• Printing drivers, utilities, operating systems (OS), and management tools/software

• Authorized reproduction of copyrighted drivers, utilities, and OS software

• Technical information center for wholesalers, dealers, and end-users

- Warehouse Inventory Management:

• Physical inventory stock counts

• Cycle counts and reconciliations

• Matching of stock serial and batch numbers

• Reconciliation with the latest 1-day-old stock inventory updates

• Review of warehouse conditions and stock physical status

• Review of supporting documentation for stock discrepancies

• Interviews with warehouse personnel:

- Warehouse processes

- Stock discrepancies

- Stock movements, replenishments, and buffering

• Recommendations for improvements and corrective measures

- Regional Coverage (Southeast Asia):

• Singapore

• Indonesia – Jakarta

• Thailand – Bangkok

• Vietnam – Ho Chi Minh, Hanoi, and Da Nang

• Philippines – Quezon City and Makati

• Malaysia – Kuala Lumpur, Pulau Pinang, Johor, and Kuching

- Distribution and Request Centre:

• Handling Point of Sales (POS) materials

• Distributing product brochures, flyers, booklets, manuals, and other materials

• Monthly and ad-hoc distributions to 450 wholesalers and dealers

- Supporting Marketing, Product, and Sales & Support Divisions

- Management of Sales Support Materials:

• Storage and organization

• Buffering and replenishment

• Compiling sales, marketing, and press kits (slides, photos, POS materials, etc.)

- Constant Updates and Disposal of Outdated Printed Materials

- Monitoring of Sales Support Materials Movement

- Tracking and Capturing Usage Trends of Sales Materials:

• Analyzing wholesalers' and dealers' sales materials usage trends to prevent wastage.

- Storage Inventory and Return Centre for Hire Purchase Equipment:

• Transportation for Equipment Collections and Deliveries

• Technical Services:

- Technical inspection of returned equipment

- Restoration and repair of faulty equipment

- Equipment setup and installation of original Operating System (OS)

- Repackaging and preparation for re-market/sales

- Equipment Market Value Forecast for Re-market/Sales:

• Verifying potential buyers for returned equipment

• Re-marketing and sales of returned equipment

- One-Stop Centre for Receiving and Distribution:

• Pick and pack for 90 locations

• Handling printed materials, including banners, buntings, Point of Sales (POS) materials,

brochures, etc.

- Storage and Inventory Management

- Material Verification:

• Verifying material quantities received

- Distribution Arrangements:

• Coordinating land, sea, and air distributions

- Monitoring and Coordination:

• Monitoring delivery routes and processes

• Coordinating delivery schedules with printers and transporters

- Inventory & Logistics Services:

• Receiving, verifying, storing, collating, and shipping/distribution

- Transportation Arrangements:

• Land, sea, and air distribution coordination

- Mass, Personalized Mailing, and Marketing Inserts:

• Marketing/information packs, greeting cards, product samples

• Banking & financial institutions investment reports, annual/interim reports, fund reports, etc.

- Handling of High-Value Items:

• Cash/meal vouchers, gold bullion/coins, electronic appliances, premiums, etc.

• Cash vouchers: AEON, AEON Big, Parkson, Giant, Sen Heng, SenQ, KFC, Pizza Hut, Tesco, Tomei,

Pendora, Diamond & Platinum

• Gift cards: Petronas and Starbucks

• eWallet Reload Pins: Touch & Go, Spay, GrabFood

- Collation and Distribution for Internal Branches and Customers

- Pick and Pack of Materials

- Database Management:

• Creation and capture of databases

• De-duplication, validation, standardization, and maintenance of databases

- Provision of Real-Time Submission Listing

- WhatsApp Inbound and Outbound for Redemption Programs:

• Filtering inbound submissions based on campaign terms and conditions

• Responding to submission validity

• Disbursement of SPay and T’nG eWallet Reload Pins

• Selection of campaign top spender

• Selection of random winners using the Math.random() and mt_rand algorithms

- Letter Shopping Services:

• Capturing recipient mailing addresses

• Preparing personalized letters to recipients

- Delivery of Redemption Items:

• Collating and preparing redemption items for delivery

• Sending outbound messages with delivery details to recipients

- Production Centre:

• Production of raw materials to final shelf-display products

• Product packaging design and testing

- Storage and Inventory Management:

• Monitoring product lifespan

• Tracking product movement and re-buffering

• Receiving, verifying, storing, collating, and shipping/distributing materials

• Verifying material quantities received

- Distribution Centre:

• Inventory and logistics services

• Pick and pack of orders

• FIFO (First In, First Out) stock movement

- Customer Care Centre:

• Customer Walk-in Centre, catering to dealers and end-users

• Preparation and verification of customer orders

• One-Stop Centre for product order, collection, and return

- Technical Centre:

• Equipment quality checks (QC)

• Preparation of equipment labels and SIRIM certificates

• Technical inspection of returned equipment

• Restoration and repair of faulty equipment

• Repackaging and preparation for re-market/sales